Support Solutions

Support Client Systems


Businesses are under increasing pressure to build and expand network infrastructures with increasingly limited resources, budgets and staffing. They are supporting an exploding number and variety of new services and capabilities. The rate of change in the network and accounting fields increases constantly and rapidly, making it virtually impossible for small- to medium-size businesses to keep their systems running at peak efficiency. What’s more, data communication networks have become an essential part of your business. So network problems that cause an interruption of service are no longer tolerable; and could adversely affect your bottom line. Without proper maintenance, these systems degrade, suffer malfunctions and become outdated. This is where ICON can help.


ICON keeps your business communication systems operating at peak level and top efficiency, empowering you to focus on your core business and on what matters most… your customers.


Resolve Problems Quickly  


ICON helps clients resolve problems quickly by letting their business operate its network and accounting systems at peak levels while cutting costs and improving productivity. ICON becomes an extension of client’s internal IT support organization by providing professional service and highly trained support personnel. 


Our service and support employees are experts in the network and accounting systems we install. Each must go through rigorous formal training in Windows NT/2000, Novell, Cisco, Compaq, AT&T Data and Internet Service, and other systems before they work with our clients. They must stay abreast of changes and advances by attending courses, conferences, seminars and lectures on the software, hardware and network systems we install.


Maintain Quality  


We tailor our service and support solutions to fit the needs of our clients, so that you can:


Increase customer satisfaction. Ensuring that the data communications network is available when your customers need it and providing fast response when they access it builds internal and external customer satisfaction.


Improve systems availability. Increasing the availability and performance of your network and financial systems, allows you to boost employee productivity, resulting in lower operating costs and higher employee retention


Reduce internal support expenses. By providing continuous performance management of your network and financial systems and utilizing ICON’s on-call troubleshooters brought in to solve a specific problem, you are guaranteed to minimize costly downtime and reduce mean-time-to-restoration.


Improve capacity planning. With effective load monitoring and timely resource utilization trend reporting, you can improve the effectiveness of capacity planning. This provides you a tremendous competitive advantage by ensuring high service levels without overbuying equipment.


Let ICON build the foundation for financial success by putting our experience to work today.


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