RepairS Workflow SystemTM

To succeed in todays competitive business environment, repair industry organizations need to optimize the efficiency of their business processes and their work force.  Repairs Workflow System, developed by ICON, provides you with this competitive edge

Benefits of Repairs Workflow System:

      Solidly exceed business results

       Increase measurable Return on Investment

      Track and manage your repair business operations

      Tremendously enhance customer satisfaction by responding quickly to changing demands

  Boost productivity by simplifying work tasks and streamlining your business

   Increase performance metrics & benchmarks

    Effectively manage warranty operations and defective product return in a timely manner

     Control expenses and grow revenue





ICONs Repairs Workflow System is an integrated system that manages and streamlines business processes more effectively within a single solution. The system consists of ten key functions that allow you to

  1. Issue work orders by Administration group, assign and schedule primary technician to service customer repair request
  2. Automatically alert primary technician when customer request is scheduled
  3. Assign and reassign multiple technicians to complete servicing customer repair request
  4. Automatically alert Administration department to notify customer when repair service request is completed
  5. For Out-of-Warranty repair, automatically alert Billing department to invoice customer when service request is completed


  1. For In-Warranty repair, efficiently generate invoices to the manufacturer without any manual entry. This system automatically transforms completed work orders into ready-to-bill invoices
  2. Easily manage your work orders by system-generated status levels and timestamps
  3. Generate periodic Work Report of all customer repair requests scheduled for the period you select
  4. Dynamically measure your performance by tracking claim payment disbursements --- done in a single step
  5. View financial and disbursement records categorized by base warranty and labor-only claims
ICONs Repairs Workflow System is built on the robust platform of INFOtrac Customer Relationship 
Management (CRM)


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